Last Updated: October 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our law firm. We are committed to maintaining your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our legal services, you consent to the practices described in this Privacy Policy.

2. Who We Are

Coral Coast Law is an independent Australian law firm based in Queensland, providing legal services and representation in areas including criminal law, domestic violence, drug offences, drink and drug driving, professional misconduct, and commercial and civil law.

3. What Information We Collect

We may collect personal information such as:

• Your name, contact details (address, phone number, email)
• Date of birth and identification documents
• Employment or financial information (where relevant to your matter)
• Details about your legal issue or case
• Any communications between you and our firm (emails, messages, calls)
• Information automatically collected from our website (IP address, browser type, pages visited, etc.)

Sensitive Information

Sensitive information (as defined in the Privacy Act) includes details such as racial or ethnic origin, political opinions, religious beliefs, trade union or professional membership, criminal record, or health information. We will only collect and use sensitive information:

• For the primary purpose for which it was obtained
• For a directly related secondary purpose
• With your consent; or
• Where required or authorised by law.

4. How We Collect Information

We may collect your personal information:

• Directly from you (in person, by phone, email, online form, or during consultation)
• From third parties such as other legal representatives, courts, law enforcement agencies, or expert witnesses
• Through our website analytics tools or cookies

5. Use of Personal Information

We use your personal information to:

• Provide you with legal advice and representation
• Communicate with you about your matter or our services
• Manage client relationships, billing, and administration
• Comply with our legal and professional obligations
• Improve our website and service offerings

We will not use or disclose your personal information for any secondary purpose unless you consent or it is required by law.

6. Disclosure of Personal Information

We may disclose your information to:

• Courts, tribunals, or opposing parties as required for your legal matter
• Barristers, experts, or consultants assisting in your case
• Government or regulatory bodies, where legally required
• Our professional advisers, auditors, or insurers
• IT and administrative service providers (who are bound by confidentiality obligations)

We do not sell or rent personal information to any third parties.

7. Storage, Security & Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically (on secure servers or cloud‑based systems) or in hard copy within secure premises. We implement strict access controls, encryption, and confidentiality agreements for all staff and contractors.

Client files are retained for a minimum of 7 years in line with professional obligations, after which they are securely destroyed or permanently de‑identified.

8. Access and Correction

You may request access to, or correction of, your personal information by contacting us in writing. We will respond within a reasonable timeframe and may require verification of your identity before releasing information.

9. Website and Cookies

Our website may use cookies

and analytics tools to improve functionality and user experience. Cookies do not personally identify you, but they help us understand how visitors use our site. You can disable cookies through your browser settings if you prefer.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Complaints



If you believe your privacy has been breached or mishandled, please contact us using the details below. We will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Coral Coast Law
Phone: 0447 028 080
Email: info@coralcoastlaw.com.au